Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. EMV has been a mostly global standard since 2004. Discover: Reason Code 4755 Non-receipt of goods or services. 3 No Authorization. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Accessed November 22, 2022. These codes are broken down into five different category types: Fraud codes 7 RBI Penalty (Reason Code - 1065/ AC & AT RBI Compensation is settled today on manual basis RBI Compensation is completely automated. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. FR6 Partial Immediate Chargeback Program. The shorthand description is “Goods/Services Not as Described. The terminal action codes are in Table 122 of the 4. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. The reason code. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. UA06 Fraud – Chip and PIN Transaction. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Betty's issuing bank assigned chargeback reason code 10. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. ; Resources. According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. This extra step can be frustrating for Card Members and lead to lost sales. Following is the list of Chargeback Reason Codes used by MasterCard: MasterCard Chargeback Reason Codes Reason Code: Category: Description: 4802: Request for Information: Requested/Required Item Illegible or Missing:. Chargeback amount is equal to or less than the exceeded limited /authorised amount. So don’t spend another second worrying about chargebacks. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. 9808 info@chargebacks911. 00. ) Collect Compelling Evidence. [1] Sift. Here are some steps you can take to handle chargeback requests: 1. 4854 Cardholder Dispute—Not Elsewhere Classified (U. R03 Insufficient Reply. Early Warning: Reaching a chargeback ratio of 0. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. reason code information. At this stage,. Click on “report a problem” and select the transaction in question. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. The shorthand description is “Cancelled Recurring Transaction. Nevertheless, you must respond to the chargeback based on the given code. Mastercard Chargeback Reason Code 71: Disputed Amount. How long can the issuer wait to file a chargeback? A good faith investigation can be launched up to two years after the original transaction. FAST = Vantiv already has the documentation on file; the agency need only complete the Fast Track form. 1002 - Cardholder disputes billed amount. 4 disputes through Verifi’s Order Insight®, which ChargebackHelp clients are integrated with already under CBH+Deflect . Reason codes vary by card brand. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Code 10. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. In some cases it can be upwards of 540 days, though, depending on the reason. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. 80. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. Code. The customer regrets their purchase. Requested Transaction Information Not Received. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. merchant_blacklist. Reason codes are very crucial to assist. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. The merchandise was as described or was not defective. removing certain restrictions from chargeback reason code 4849 that will allow issuers to exercise their chargeback rights resulting directly. The chargeback reason code. United States. 70 USD) 100001: 400: INVALID_REQUEST:. M49 Vehicle Rental – Theft or Loss of Use. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. By entering your email, you agree to receive marketing emails from Shopify. 4 Funding Process. An XCK entry may be returned up to sixty days after its Settlement Date. Specify the invoice date and net due date to assign to chargebacks. Fraud (10)& Authorization (11)A chargeback occurs when a customer disputes a charge from your business on their credit or debit card. Which is meant to know the reason for the dispute. Card Type Reason Code Reason Text. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate a chargeback, although the network may accept claims filed outside of that window on a case-by. . Protect stored cardholder data. CHARGEBACK REASON CODESIn Merchant News and Info, Credit Card Processing Chargebacks are a part of business life. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. 9808 info@chargebacks911. Using the same link provided above, contact PayPal to report the scam. If you leave this processing. To help you identify what happened, look up the code you received for the dispute below. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Type. If the dispute is successful, funds are taken from your merchant account and a strike is made. 26% - the number of chargebacks that result from undelivered orders. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. After the withdrawal, the bank will create a chargeback reason code, meaning why they made the chargeback, and electronically transfer all the. You can see a reason code 11. What Are the Time Limits for Mastercard Chargeback. Chargeback reason code 12. For more. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. If a merchant accepts the reason for the chargeback, the customer refund is processed. Proof that the. The cardholder wins: The bank upholds the chargeback, and the funds are not returned to your account. Chargeback reason codes. The chargeback filing period for cardholders is usually 120 days. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. We’ll send you a notification, request for relevant information, and temporarily hold the transaction funds. This may include information about the. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. Include any terms relevant to the transaction, including return, cancellation and. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. The major card networks have unique reason code systems, and banks use separate tools. Please note that each card network (MasterCard, VISA, American Express, etc. Each chargeback reason code has specific rules and documentation requirements. The cardholder wins: The bank upholds the chargeback, and the funds are not returned to your account. The Stakes: Ignoring reason codes can lead you to confuse valid chargebacks for problematic ones. M01 Chargeback Authorization. com Europe. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. Multiple Authorization Requests. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. UA06 Fraud – Chip and PIN Transaction. Reason Code 03. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. On xx/xx/xxxx, we received a chargeback under the reason code 11. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. -0. For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Each card network maintains reason codes to cover all the disputes that qualify for. PCI DSS v3. Check with the issuing banks to determine what time limits may apply to you. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. 8% with at least 1,000 total disputes. 0) Email conversations with the customer; Contracts; Digital usage logsChapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9: Chargeback accounting; Chapter 10: Arbitration; Chapter 11: Fraud filters; How to Create the Best Chargeback Responses. Let’s say you got a Visa chargeback with. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Some payment service providers like PayPal and Stripe have their own reason codes as well. Today, we at Chargebacks911 are proud to call ourselves the industry’s leading name in end-to-end chargeback management. Below stated are some, Chargeback Response but not every, examples of particular documents that could be used as proof: Verification codes (authorization, AVS, card security code, 3D Secure 2. 1. While there are many chargeback reason codes, all chargebacks fall into one of three categories: The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Understanding these codes is essential because they'll guide your response strategy. Guide to Chargeback Reason Codes. Fight; Prevent;. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. The reason for the dispute was false or inaccurate. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. . 1001 - Cardholder does not recognize the transaction. 12 GBP -> 127. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. 4808: This code can refer to: Account Number Not on File. 3. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. 1 chargeback: 1. This is a fairly common chargeback reason that can. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. . A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. 9808 [email protected] immediately identifies a chargeback as being the result of first-party misuse. Check the chargeback reason code. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 634. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. Review your credit card processor’s policies to understand its chargeback dispute process. It depends on the chargeback reason code associated with the dispute. In the world of chargebacks, card networks almost always side with cardholders. 4859 Addendum, No-show, or ATM Dispute. For more information on these and other updates, check out our complete chargeback reason. Chargebacks are something every business wants to avoid, as they can. ACH return codes and explanations for R01 – R33 returns. But first, here are the two most common types of consumer chargeback fraud. A “No Authorization” code chargeback can also be the. 2. Now, compliance cases go through Visa Resolve Online (VROL). Some credit card companies also include a short phrase describing the code and chargeback. On that note, below are some vendor missteps that could result in Visa reason code 13. The tickets were held at the box office, and no signature, swipe or imprint. Each chargeback comes with a code that designates the reason it was filed. non_receipt: The buyer claims they didn't get the goods or services. ”. VCR Dispute Reason Code 10. 4 applies to eCommerce, whereas code 10. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. 2=1020 etc. Codes 51 (insufficient funds) and 05 (do not honor) are especially common. ©Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer. Field name: reasonCode. This code helps you identify the exact cause of the dispute. Because there are many reasons for which customers may file a chargeback, Discover issues an accompanying chargeback reason code with each chargeback. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. These disputes are commonly referred to as friendly fraud. Thanks for following the Chargeback Gurus blog. Once you know why a chargeback happened, you can start building a case to address the claims that were made. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. Breakdown your chargeback data by some of the variables you collected in step #2: marketing source, product type, issuer BIN, customer’s country, reason code, price, billing cycle, and lag time (amount of time between the transaction and the dispute). If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. Ineligible Transaction (International only) 79. Accessed October 31, 2022. 1. Check the chargeback reason code. Build & Submit a Representment Case in 4 Stepsprenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Each chargeback is disputed by a specific reason code. 2 Declined Authorization. It gets worse. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. A new 4 byte reason code will be used moving forward. . Please see the below “cheat sheet” for the new 4 byte reason codes. By entering your email, you agree to receive marketing emails from Shopify. 7. Receiving a damaged product. 4. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. If using any other currency than this, it should be equivalent to the specified amount. Approval Rating. 2. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. If the order was genuinely not as described, then the cardholder has a case. Try Shopify free for 3 days, no credit card required. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. The exact time frame will vary based on factors such as the reason code or the card network. Approval Rating. According to Nilson, 56% of global card transactions were done on Visa in 2015. Suppose the majority of reason codes that your business gets are non-fraud-related, and you lost. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Code 4807: Fraudulent Card-Present Transaction. 1 Quick Reference Lead. ) A no-nonsense summary of evidence that proves transaction is legit. Clerical There are over 80 unique return codes, and each one represents a different type of return. Date Option. The owner of the credit card realizes it was stolen and reports the fraudulent. MASTERCARD. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. 4. 98 First Chargeback. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. 0900 (-1. Support; Login. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. If you did not receive the email, open Mave, Wave’s automated chatbot, and. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. 11. However, they don’t address the reason why that chargeback was issued in the first place. 6: Duplicate processing/Paid by other means. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. Accessed October 17, 2022. At Visa they used to receive reason code 98. Our family of fintech professionals includes more than 400 members across North America, Europe, and Asia. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. The reason code may not reflect the true reason for the chargeback. Vantage House1. Step 4: Card Network Collects Dispute Information. Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 1: goods not received. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. And according. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. The list of chargeback reason codes in this article is organized by card brand and type of dispute. 98: Other: Good Faith Collection: 99: Other:Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. Below is a list of Mastercard chargeback codes used in eCommerce. Visa Code # MasterCard Code # Reason. The payment was declined because it matches a value on the Stripe user’s block list. 4. The most comprehensive guide to chargeback reason codes. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. United States. In this case, the customer files for the pre-compliance chargeback (aka reason code 98). All parties are subject to the rules of the card networks, including response time limits. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 7, "Compelling Evidence" Added Compelling Evidence policy that details incremental optional requirements that Merchants may provide to support Chargeback reversal requests. Visa chargeback reason codes. Chargeback reason code. This is commonly caused by either true fraud or friendly fraud. 4853 – Cardholder Dispute – Goods or Services Not Provided. F02. Subsection5. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the cardholder's account. It can range from 60 to 120 days from the billing date. Ready to see how Chargeback Gurus can help your business with chargebacks and fraud?Schedule a demo with us here: are many diff. American Express is incentivized to keep their customers happy. For example, 10. Any time. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedAT Authorization Noncompliance. most common reason codes for recurring merchants include: 7. 3. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. 4: Other Fraud–Card-Absent Environment. A02 No Valid Authorization. Each major credit card company has its own. A chargeback happens when a customer requests for a transaction to be. Retrieval Request/ Copy request Reason Codes. Region Only) 4855 Goods or Services Not Provided. 02/10/16 Added Debit Chargeback Reason Codes. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Consider Deadlines. The issuing bank reviews the information. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Chargeback reason codes have changed. The most common reason for chargebacks (30%) is that the purchase was made with a stolen card. Some payment service providers like PayPal and Stripe have their own reason codes as well. 4 spec (Section 8. At the same time, the average chargeback costs $191, with merchants bearing more than two-thirds of the financial impact. The chargeback process can last from one month to six months. Then, the crook attempts to trick the victim into disclosing personal account information (account number, routing information, SSN, etc. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. Together, we serve some 45,000. There are also specific return time frames, which can differ. Different card networks have different reason code systems. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. 00 EUR as a Withdrawal fee. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. [1] Sift. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. The following chargeback reason codes are related to EMV: Visa: 10. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andThe chargeback reason code. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. A reason code is how banks categorize the reason for a chargeback. At Visa they used to receive reason code 98. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Responding to a chargeback request. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. However, it's advisable to respond to whatever reason code you received from the bank. Processors handle exception items outside of the chargeback management system, however the merchant will see them designated as a chargeback, with an assigned reason code (e. The transaction amount and authorization number (ARN. . Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. Protect cardholder data. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. message. However, Visa is the largest card brand in both the United States and the world. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. You can learn more about each one by visiting the Mastercard Chargeback Guide. Visa Chargeback Reason Codes; MasterCard. MASTERCARD 98 Good Faith Collection Other NO YES MASTERCARD 99 Pre-Compliance Other NO YES Chargeback Reason Codes Page 2 of 5. 3? Visa chargeback reason code 13. Assemble Your Evidence. Please refer to chapter 5 for more information. 1. The shorthand description is “Credit Not Processed. Visa Chargeback Reason Codes Reason Code: Category: Description: 30: Non-Receipt of Goods or Services: Services Not Provided or Merchandise Not Received: 41: Cancelled/Returned by Cardholder: Canceled Recurring Transaction: 53:. Responding to Mastercard Reason Code 4853 Chargebacks. It is associated with a chargeback reason code, and it is specific per Card Scheme. Visa chargebacks can be a major inconvenience for merchants. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. Each response needs to be unique. They may also have requirements that must be met in order for a transaction to be eligible for coverage, such as delivery confirmation. Cardholder Disputes. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. 2 Added chapter providing information about the DiscoverMasterCard chargeback reason code 4540.